Reference

Terms That Shape Your Account

We spell out account limits, withdrawal rules and what happens when you request a payout. Read through the sections below to see how verification works and where the platform draws its lines.

Account VerificationWithdrawal ConditionsDeposit RulesGame EligibilityDevice Access
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8777 bit Terms That Shape Your Account
HOW WE ENFORCE

The Systems Behind Our Terms

Automated Flagging

We run checks on every deposit and withdrawal — unusual amounts, mismatched payment names or multiple accounts from one device trigger a manual review so our team can confirm everything matches our terms.

Document Verification Flow

Your ID photo, selfie and proof of payment method are compared against your account details — we look for clear text, matching names and recent issue dates so withdrawals can proceed once everything aligns.

Audit Trail Record

Every deposit, bet, withdrawal and support ticket is logged with a timestamp — if a dispute arises, we pull that trail to see exactly what happened and settle the case based on the evidence we hold.

Region and Age Checks

We verify your region through your payment method and IP record, and we ask for a date-of-birth document before your first payout — service is only available where local law permits and to adults of legal age.

HELP WITH TERMS

Where to Ask About Rules and Limits

Terms Questions Open live chat from the account menu and ask about any clause you want explained in plain language — our team walks you through withdrawal conditions, document requirements and eligibility in real time.
Document Upload Help If you're not sure which ID format we accept or how to photograph your document clearly, the support team will guide you through each step so your verification doesn't get delayed.
Account Closure Path When you want to close your account, contact support with your request — we'll confirm your identity, process any pending withdrawal and walk you through final balance settlement before closing the record.
8777 bit What Our Terms Cover From Day One

What Our Terms Cover From Day One

Our terms begin the moment you create an account. They explain how bKash, Nagad and Rocket deposits are tracked, what ID documents we need before your first withdrawal clears, and which regions can access the lobby where local law permits. We lay out age requirements, account-sharing rules and the steps we take when something looks unusual. You'll also find device-access conditions and

how we handle account closures or balance disputes. These aren't legal disclaimers tucked away in fine print — they're the operating rules we follow every day. If you send a withdrawal request without completing document upload, our team will ask for those files before processing. If you log in from a new device, we may send a one-time code to confirm it's

you. The terms frame those moments so there are no surprises. Every section references a real process: how we verify your Nagad number matches your account name, how long a disputed bet stays under review, and what triggers a second look at a large withdrawal. Read this page before your first deposit so you know what to expect when you reach the

cashier.

Definitions You'll See in Our Terms

What does KYC mean?

KYC stands for Know Your Customer — the process where we collect your ID document, a selfie and proof of your payment method to confirm your identity before approving a withdrawal.

What is a withdrawal hold?

A withdrawal hold is a temporary pause on your payout request while our team reviews your account for missing documents, mismatched payment details or unusual activity before releasing the funds.

What does account verification mean?

Account verification is the step where you upload your national ID or passport, a clear selfie and a screenshot of your bKash, Nagad or Rocket wallet so we can match your details.

What are wagering requirements?

Wagering requirements are the number of times you must bet a bonus amount before you can withdraw it — for example, a 10x requirement on 500 Taka means you wager 5,000 Taka total.

What is a duplicate account?

A duplicate account is any second profile created using the same name, phone number, device or payment method as an existing account — our terms prohibit this and flag it during verification.

What does restricted region mean?

A restricted region is any location where local law prohibits online gaming or betting — we check your IP and payment origin and block access if you're connecting from one of those areas.

Your Questions About Our Terms

You should at least skim the withdrawal and verification sections so you know what documents we'll ask for and how long a payout might take — those two areas cause the most confusion when skipped.

No — our terms prohibit duplicate accounts. If you lose access, contact support with your registered phone or email and we'll help you recover the original profile instead of creating a second one.

We'll flag that deposit during verification because the payment name won't match your account name — you'll need to provide proof that you authorized the transfer or we may reverse it and ask you to redeposit.

You can play and deposit without documents, but your first withdrawal request will pause until you upload a valid ID, selfie and payment proof — most players finish this in under ten minutes once prompted.

Our terms require that your withdrawal goes to the same payment method you used for deposits — if you need to switch wallets, contact support with proof of ownership for both accounts before requesting the payout.

Open a support ticket explaining your position — our team will review the clause, check the transaction record and either clarify the rule or escalate your case to a manager for a final decision.
Reference

Terms Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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